Lola Jack

Terms and Conditions

Contact Details

If you have any questions about these Terms and Conditions or about your account at Lola Jack Casino, please contact us:

1. Introduction

These Terms and Conditions (the "Terms") set out the rules for using the online gaming services provided on lolajackkcasino.com and any related domains, mobile versions or applications (the "Website"). The Website is operated under the brand name "Lola Jack Casino" ("Lola Jack Casino", "Lolajack", "we", "us", or "our").

By creating an account, logging in, depositing funds, placing bets, using bonuses, or in any way using the Website, you confirm that you have read, understood and agreed to be bound by these Terms and our Privacy Policy, Bonus Terms, Cookies Policy and any other rules published on the Website.

If you do not agree with any part of these Terms, you must not register, must not use the Website, and must close your account if one already exists.

2.1 Age Restrictions

Use of Lola Jack Casino is strictly prohibited for persons under 18 years of age, or below the legal age for online gambling in your country of residence, whichever is higher. By registering, you confirm that:

  • You are at least 18 years old.
  • You are legally allowed to take part in online gambling under the laws of your country or region.
  • You are acting on your own behalf and not for any third party.

We may request proof of age and identity at any time. If we discover or reasonably suspect that you are underage, we will close your account, void any winnings, and refund deposits which remain unused wherever possible.

2.2 Restricted Countries and Territories

Lola Jack Casino services may not be available in certain countries or territories due to local laws, licensing rules or our own policies. It is your sole responsibility to ensure that using our Website is legal in your country before you register or place any bets.

We reserve the right to deny the opening or use of an account if you are resident in a restricted jurisdiction, or if we have any reason to believe that you are accessing the Website from a restricted jurisdiction using VPNs, proxies or similar tools.

2.3 One Account Policy

  • Each person may hold only one active account at Lola Jack Casino.
  • Creation of multiple accounts ("duplicate accounts") is prohibited.
  • If duplicate accounts are found, we may close such accounts, cancel bonuses and winnings, and return only the initial deposits to the main account, if appropriate.

3. Account Registration and Verification (KYC)

3.1 Registration

To use Lola Jack Casino, you must create an account. During registration, you must provide accurate and complete information, including:

  • Full name
  • Date of birth
  • Residential address
  • Email address and phone number, where requested
  • Preferred currency (where available)

You must keep your details up to date at all times. If you provide false or misleading information, we may close your account, cancel bets and void winnings.

3.2 KYC and AML Checks

Lola Jack Casino follows strict anti-money laundering (AML) and know your customer (KYC) procedures. We may ask you to provide documents at any time, including but not limited to:

  • Proof of identity (passport, national ID card or driving licence)
  • Proof of address (utility bill, bank statement or similar document)
  • Proof of payment method ownership (copy of card, e-wallet screenshot, or crypto wallet proof)

We may delay or block deposits and withdrawals until KYC checks are completed. If you fail to provide the requested documents or if the information is not consistent, we may freeze or close your account and, in some cases, withhold funds in line with applicable laws.

3.3 Account Security

  • You must keep your login details, password and any security codes confidential.
  • You are responsible for all activities under your account, whether carried out by you or by a third party using your login details.
  • If you suspect that your account has been compromised, you must change your password and inform us immediately.

4. Responsible Gambling

Lola Jack Casino supports responsible gambling and offers tools to help you stay in control.

4.1 Player Protection Tools

  • Self-exclusion: You may request temporary or permanent self-exclusion from the Website. During the exclusion period, you will not be able to log in or play.
  • Account closure: You may ask to close your account. We may also close your account in line with these Terms.
  • Deposit or loss limits: Where available, you may set limits through your account or by contacting support.

4.2 Underage and Problem Gambling

You must not allow any minor or any other person to access your account. If you believe that you, or someone close to you, may have a gambling problem, please seek help from professional support services in your country and contact our support team for further help with account restrictions.

5. Deposits, Withdrawals and Payments

5.1 Deposits

You may deposit funds using the payment methods listed on the Website. Current examples include Zimpler, Visa, Mastercard, Paysafecard, Revolut, Skrill, Neteller, MiFinity, and several cryptocurrencies such as Bitcoin, Ethereum, USDT, Litecoin, Ripple, TRX, DOGE and Cardano.

General rules:

  • Standard minimum deposit: €10 (or currency equivalent).
  • Minimum deposit for the Welcome Package: €20.
  • Minimum deposit for the Crypto Welcome Bonus: 100 USDT.
  • Deposit limits vary per method; see the cashier section for current values.
  • Deposits shall be used for betting and gaming only. Frequent deposits without adequate gaming activity may trigger AML checks.

5.2 Withdrawals

Withdrawals are processed via methods shown in the cashier section, which may include bank transfer, card withdrawal, Revolut, Skrill, MiFinity and several cryptocurrencies.

General rules:

  • Standard minimum withdrawal: €10.
  • Bitcoin minimum withdrawal: €60.
  • Ripple minimum withdrawal: €30.
  • Monthly withdrawal limits depend on your VIP level (for example, up to €5,000 per month for Ember and Frost, up to €20,000 for Supreme).
  • We may charge fees for some withdrawal methods or for currency exchange. Any fees will be shown in the cashier where possible.
  • You may have up to three pending withdrawals at the same time unless stated otherwise.

5.3 Processing Times

  • E-wallet withdrawals: Usually very fast or instant once approved by our finance team.
  • Crypto withdrawals: Typically faster than traditional banking methods, subject to blockchain confirmation.
  • Card and bank transfers: May take longer due to processing by banks and intermediaries.
  • Finance department review: Up to 3 business days in general, but may be longer during security checks or peak periods.

5.4 Rollover and Source of Funds

  • Before a withdrawal of deposited funds without any bonus, a minimum rollover of x1 may be required (for example, if you deposit €50, you must place bets of at least €50 in total stakes).
  • We may, at our discretion, request information or documents proving the source of funds.
  • If we suspect fraud, money laundering or abuse of payment methods, we may cancel deposits, void bets, retain funds and inform relevant authorities.

5.5 Currency

Available account currencies currently include EUR, USD, USDT, PLN, NOK, AUD, CAD, CHF, CZK, HUF and NZD. If your payment method uses a different currency, your bank or payment provider may apply conversion and fees. We are not responsible for these charges.

6. Bonuses, Promotions and Loyalty Programme

Lola Jack Casino offers various bonuses, including welcome offers, crypto offers, reloads, free spins and VIP rewards. Each promotion has specific rules, which apply in addition to these Terms. In case of conflict, the special promotion rules may prevail.

6.1 Welcome Package (Standard Currency)

The current main Welcome Package is:

  • 400% up to €15,000 + 400 Free Spins
  • Minimum deposit: €20
  • Wagering requirement: (deposit + bonus) x20
  • Free spins winnings wagering: x40
  • Bonus validity: 10 days from activation

General rules for the Welcome Package:

  • Available only to new customers making their first deposit.
  • Neteller and Skrill deposits do not qualify for the Welcome Package.
  • Maximum bet while playing with an active bonus is €100 per spin or game round.
  • Maximum withdrawable amount from the bonus may be capped at 10x the bonus amount credited, unless stated otherwise in the bonus terms.
  • Free spins winnings are capped in line with the number of spins and game rules as shown in the offer.
  • To claim, follow the steps in the "My Bonus" section on your account.

6.2 Crypto Welcome Bonus

The current Crypto Welcome Bonus is:

  • 400% up to 20,000 USDT + 400 Free Spins
  • Minimum deposit: 100 USDT or equivalent in accepted cryptocurrency
  • Wagering requirement: (deposit + bonus) x20
  • Free spins winnings wagering: x40
  • Accepted cryptocurrencies include USDT, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Ripple and USD Coin (availability may change).

Other general rules for the Crypto Welcome Bonus mirror those of the standard Welcome Package, unless the promotion description states otherwise.

6.3 Additional Bonuses

Examples of recurring offers may include:

  • Weekly Reload: 70 Free Spins for deposits from €20, with x40 wagering on winnings, available Monday to Thursday.
  • Crypto Weekly Reload Bonus: 60% up to 1,000 USDT, minimum deposit 50 USDT, wagering x30, available Monday to Thursday.

The exact details, availability, allowed games and dates of such offers may change and will always be shown in the dedicated bonus section of the Website.

6.4 VIP Club

The Lola Jack Casino VIP Club includes several levels such as Ember, Frost, Glacier, Blaze and Supreme. Benefits may include:

  • Cashback rewards, up to a maximum of 15% at higher levels.
  • Higher withdrawal limits, up to €20,000 per month for Supreme.
  • 24/7 priority support and dedicated VIP manager.
  • Personalised promotions, tournament access and special gifts.

Movement between levels is based on your activity, wagering and internal review. Specific VIP terms and current benefits are available on the VIP page or from your VIP manager.

6.5 General Bonus Conditions

  • Bonus funds are separate from real money funds.
  • Wagering must be completed within 10 days for most welcome bonuses, unless stated otherwise.
  • If wagering is not met within the stated time, bonus funds and any related winnings will be removed.
  • Until wagering is completed, withdrawal of real money funds may lead to loss of the active bonus and any pending bonus winnings.
  • Game contribution to wagering varies. Some games may be excluded or count at a reduced rate.
  • We reserve the right to cancel any bonus or promotion if we believe it is being abused or used in a way that breaks these Terms.

7. Games, Providers and Fair Play

7.1 Game Types and Providers

Lola Jack Casino offers more than 4,000 titles, which may include:

  • Slots
  • Live Casino
  • Table Games
  • Scratch Cards
  • Keno
  • Bingo
  • Jackpot Slots
  • Video Poker
  • Crypto Games

Games are supplied by recognised providers such as NetEnt, Pragmatic Play, Evolution, Ezugi and others.

7.2 Fairness and Random Number Generators

All virtual games use certified random number generators (RNG) to ensure fair and random results. Live casino games are run by live dealers and may be subject to the rules of the specific provider.

7.3 Game Contribution and Restrictions

For wagering of bonuses, some games may be excluded or may contribute less than 100%. In addition, some titles may be blocked while playing with bonus funds.

Examples:

  • Some special live games (for example, Crazy Time, Dream Catcher, Monopoly) may contribute at a reduced rate (for example, 50%).
  • Certain games (for example, Dead or Alive, Dead or Alive 2, Starburst XXXtreme, Aviator, Spaceman) may be excluded from bonus play and wagering.

The final list of restricted or limited-contribution games is shown in the bonus section and may change at any time.

8. Technical Issues and Game Errors

8.1 Interruptions

  • If your game session is interrupted due to a technical problem, system crash, or lost connection, the original game outcome may still stand once the system reconnects.
  • We are not responsible for failures caused by your internet connection, device, equipment, or service provider.

8.2 Malfunction and Errors

  • In case of a malfunction of the game or platform, all affected bets and wins are considered void.
  • If a game, bonus or promotion pays out incorrectly due to a technical or typographical error, we may correct the balance on your account and cancel any winnings obtained from such error.

9. Inactive Accounts and Fees

An account is considered inactive if you do not log in for 180 days or more.

  • After 180 days of inactivity, we may charge an inactive account fee of €5 per month (or equivalent in other currencies), deducted from your real money balance.
  • If your balance is lower than the fee, we may deduct a smaller amount and close the account once the balance reaches zero.
  • You may reactivate your account by logging in or contacting us, subject to KYC checks.

10. Security, Privacy and Data Protection

Lola Jack Casino uses SSL encryption and other security measures to protect your personal and financial data. We apply AML checks and KYC verification, and we keep client funds separated from operational funds, in line with our internal policies.

Your personal data is collected and processed according to our Privacy Policy, which explains what information we keep, how we use it, and your rights under data protection law.

11. Prohibited Behaviour

By using Lola Jack Casino, you agree that you will not:

  • Open accounts in someone else’s name or on behalf of a third party.
  • Use stolen or unauthorised payment methods.
  • Attempt to cheat, collude, use bots, exploit software bugs, or use any unfair strategy.
  • Use the Website for any unlawful purpose, including money laundering or fraud.
  • Harass, abuse or insult other players or our staff.
  • Use VPNs or proxy services to bypass geographic restrictions or security checks.

If we detect prohibited behaviour, we may suspend or close your account, cancel bonuses, void winnings and withhold funds according to our legal obligations.

12. Intellectual Property

All trademarks, logos, graphics, animations, sound, text and other content displayed on Lola Jack Casino are the property of us or our suppliers. You may use them only for personal entertainment while using the Website. You are not allowed to copy, distribute, change, or use any part of the Website for commercial purposes.

13. Limitation of Liability

  • Lola Jack Casino provides its services on an "as is" and "as available" basis.
  • We do not guarantee that the Website will be free from errors, delays or interruptions.
  • To the fullest extent permitted by law, we will not be responsible for any loss or damage arising from your use of the Website, including but not limited to loss of data, profits, or business.
  • Our total liability in connection with any claim related to the Website or these Terms shall, in any event, not exceed the total amount of deposits you have made in your account during the three months prior to the event giving rise to the claim.

14. Complaints and Disputes

14.1 Complaints Procedure

If you have a complaint regarding our services, you should contact Customer Support via live chat or email at [email protected] as soon as possible, providing a clear description of the issue and all relevant details.

We will review your complaint and aim to respond within a reasonable time. In some cases, we may ask for extra information or documents.

14.2 Final Decision

Our decision regarding complaints and disputes will be based on our records, game logs and relevant rules. All decisions are final, subject to any legal rights that you may have under applicable law.

15. Changes to the Terms

  • We may change these Terms at any time for reasons such as legal updates, security improvements, product changes or business needs.
  • Where changes are significant, we will give notice by publishing the updated Terms on the Website and, if necessary, by email or on-site message.
  • Continued use of the Website after changes take effect will be treated as acceptance of the new Terms.

16. Account Suspension and Closure

16.1 Closure by You

You may request to close your account at any time by contacting Customer Support. Before closure, we may ask you to withdraw any remaining balance, subject to KYC and AML checks.

16.2 Suspension or Closure by Us

We may suspend or close your account if we have grounds to believe that you have:

  • Breached these Terms or any bonus rules.
  • Provided false, misleading or incomplete information.
  • Engaged in fraudulent activity, collusion, abuse of bonuses, chargebacks or misuse of payment methods.
  • Shown signs of gambling-related harm where closure is considered necessary for your protection.

In such cases, we may freeze funds, cancel bets and bonus winnings, and report suspicious activity to relevant authorities.

17. Governing Law

These Terms and any related matters shall be governed by the laws applicable in the jurisdiction where the operator of Lola Jack Casino is registered, without prejudice to mandatory consumer protection rules that may apply in your country of residence.

18. Severability

If any part of these Terms is found to be invalid or unenforceable by a court or authority, the remaining parts will remain valid and in full force.

19. Entire Agreement

These Terms, together with any documents referred to in them, represent the entire agreement between you and Lola Jack Casino. They replace any prior agreements, statements or understandings regarding your use of the Website.

20. Final Provisions

  • You should print or save a copy of these Terms for your records.
  • The English version of these Terms shall prevail if there is any difference between language versions.
  • By registering and using Lola Jack Casino, you confirm that you have read, understood and accepted these Terms in full.

Contact Information

If you need help, please contact Lola Jack Casino Support: